Every communication involves (at least) one sender, a message and a recipient. Where does communication typically break down? Sometimes the wrong person or wrong medium is used to deliver the message. Sometimes the message itself is not articulated clearly, sometimes the sender and message seem correct, but are not connecting with the receiver’s understanding or requirements. Recent world events have highlighted the reliance on digital communications. People and businesses are now communicating more via video calls, social media and email. Each of these options present their own challenges. While many business are embracing digital technology, many still do not use it in the most relevant way. Our course cover how to use these platforms to the best effect.